PAYMENT AND DISCOUNTS/PROMOTION
You can shop safely on our website as we use SSL certificate to establish a secure encrypted connection.
Yes, you will. It will contain the address that you selected for your order to be shipped to and other useful information.
You should always receive a confirmation e-mail after the order is successfully placed. If you have not received one, check your spam folder and/or contact us.
If you are experiencing problems with our website, please, try all of the below solutions first before contacting us:
- Clear your browser’s cache
- Use your browser in incognito mode
- Use a different browser
- Use a different device
- Restart your device
We strive to process all orders in the quickest possible fashion. Orders are processed and dispatched within 24h timeframe from being placed.
Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address or change the colour/size/delivery method before the order is dispatched.
Nevertheless, you can try contacting us and we will do our best to assist you. Still it is very important to make sure that everything is correct before you hit that confirmation button.
Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to cancel the order before it is dispatched.
Nevertheless, you can try contacting us and we will do our best to assist you.
We are afraid we are an online retailer only. Other than our main office, that is not open to the public, we do not have a physical store that you can come and visit.
Sadly, that will not be possible as we are an online retailer only and our facility is not open to the public.
RETURNING GOODS FOR A REFUND
You must first send us a picture or video if necessary showing the damage and upon inspection, we will tell you whether it fits our criteria for replacement. We reserve the right to reject any return that does not fit these criteria.
28 days from delivery.
Yes. When returning an item please ask your Post Office for a ‘Proof of Posting Certificate’ or similar document when returning any goods. If goods are faulty or if there is an error by us we will either offer a Returns Service for larger/heavier items or normally refund standard Royal Mail 2nd Class postage (we can obtain this information from the package itself).
If you received a wrong/faulty product, please send us a picture or video if necessary showing the damage and after receiving the relevant pictures, we will do our best to assist you with the issue.
A refund or replacement will be issued within 10 working days from us receiving the parcel.
No. We can exchange an item for a different size/colour upon your parcel’s arrival (subject to availability). Please note that if there is a difference in price we will be unable to process an exchange.
We can only accept products that are in a resalable condition, with all labels attached and with their packaging intact.
Products that do not meet the above requirements may not be accepted.
Yes, the majority of our products do have a size guide that should help you with choosing the best fitting size.
If you wish to know about stock levels of a specific product, please e-mail us on email@example.com.
Please, use Registration Form on our check out section and returning customers can login as well.
You can sign up to our newsletter by putting your e-mail into the Newsletter at the bottom of our website
If you are having trouble logging in despite being on our website, we would advise resetting your password using the ‘reset password’ button. You should receive a reset password e-mail. It can end up in your spam folder, so we advise checking there before contacting us.
PAYMENT AND DISCOUNTS/PROMOTION
We accept card payments using Visa and MasterCard. We also accept payments using PayPal & Stripe as alternative payment methods that are popular in a given country.
The only way to place an order is via our website. We do not take orders over e-mail or phone.
Put your discount code in the designated field during checkout. Make sure the discount you provided is valid and relevant to the item you are purchasing. Please visit the websites below to obtain a discount code: www.sapjagear.com